Focused, timely and relevant information to manage operation and guide the strategy
1. Data points measuring the dominant external influencers of the objectives can be achieved, so that the right actions can be taken in a timely manner
2. Data points indicate to what extend the core actions/processes are executed satisfactorily, s0 corrective actions can be implemented with timely manner.
When creating focused relevant management information, it is also important to define indicators that measure the actual actions that lead to the desired change. It could be "First time fix" or case processing time to improve customer satisfaction, call per agent, time per call in a service desk to improve profitability, etc.
In most cases, companies already have the necessary data. It is therefore a matter of defining the right data points to collect, building a transparent reporting, solid analysis and an integrated forecast process to create focused relevant management information.
It's not always a company has surplus capacity or resources to take out of the daily operations to run the required process, and here SOLUTION CATALYST can help your company. We are happy to assist you and your organization throughout the process of identifying relevant data, building forecasts, reporting processes and analysis tools and methods for your leadership to have focused relevant management information.
Identification of relevant data
©SOLUTION CATALYST
Hårdvallsgatan 11
115 44 Stockholm
Sweden