The Management Information system, business intelligence or Performance Indicators available for the leadership team are comparable to the importance of the aircraft's cockpit instruments or the lighthouse for the captain when navigating
1. Data points measuring the dominant external influencers of the objectives can be achieved, so that the right actions can be taken in a timely manner
2. Data points indicate to what extend the core actions/processes are executed satisfactorily, s0 corrective actions can be implemented with timely manner.
When creating focused relevant management information, it is also important to define indicators that measure the actual actions that lead to the desired change. It could be "First time fix" or case processing time to improve customer satisfaction, call per agent, time per call in a service desk to improve profitability, etc.
In most cases, companies already have the necessary data. It is therefore a matter of defining the right data points to collect, building a transparent reporting, solid analysis and an integrated forecast process to create focused relevant management information.