Management Information

Focused, timely and relevant information to manage operation and guide the strategy

Management information

The Management Information system, business intelligence or Performance Indicators available for the leadership team are comparable to the importance of the aircraft's cockpit instruments or the lighthouse for the captain when navigating

It is essential that the company's performance information provided to the leadership team gives transparency on the current status and expected future development of the relevant metrics which determine whether the leadership team can reaffirm themselves that the company is on the right track to reach the desired goals or whether corrective actions are needed.

The company’s owner or investors will also require reporting on other performance targets and measurements. This can cause that the available management information to the leadership team at times can be overwhelming and reduce attention to the relevant key metrics and key ratios.

Relevant management information consist of two types

1. Data points measuring the dominant external influencers of the objectives can be achieved, so that the right actions can be taken in a timely manner

2. Data points indicate to what extend the core actions/processes are executed satisfactorily, s0 corrective actions can be implemented with timely manner.

Those combined will tell the leadership if corrective measures are needed either to improve internal execution or adapt to external changes in order to achieve the goal

The process

When creating focused relevant management information, it is also important to define indicators that measure the actual actions that lead to the desired change. It could be "First time fix" or case processing time to improve customer satisfaction, call per agent, time per call in a service desk to improve profitability, etc.

In most cases, companies already have the necessary data. It is therefore a matter of defining the right data points to collect, building a transparent reporting, solid analysis and an integrated forecast process to create focused relevant management information.

How can we support you

It's not always a company has surplus capacity or resources to take out of the daily operations to run the required process, and here SOLUTION CATALYST can help your company. We are happy to assist you and your organization throughout the process of identifying relevant data, building forecasts, reporting processes and analysis tools and methods for your leadership to have focused relevant management information.

    • Identification of relevant data

    • Definition of KPIs
    • Creation of the forecast process
    • Reports and reporting processes
    • System Choice and implementation